The client can cancel his booking free of charge up to 15 days before arrival. The client must pay 30% of the total amount of the stay if he cancels within 15 days of arrival. If the guest does not show up at the hotel, he will be charged the full amount of his reservation.
Non-cancellable and non-refundable promotion: The rate is non-cancellable and non-refundable and the client will have to pay the entire stay upon booking.
In case of unresolved dispute, after contacting the customer service of our establishment, and failing a satisfactory answer within 1 month, the client can contact the Ombudsman of Tourism and Travel, whose contact details and terms of referral are Available on its website www.mtv.travel.